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Reader question: I’ve received my Austrian Klimabonus as a voucher, now what?

Austria's federal government is sending out €500 payments directly to the bank accounts of millions of people, but many have been getting vouchers. Here's what to do with them.

Reader question: I've received my Austrian Klimabonus as a voucher, now what?
Thousands of people are receiving their climate bonus payments as vouchers in Austria (The Local)

With rising inflation, mainly due to the increasing energy costs, people in Austria have seen their salaries purchasing less and less. Because of that, the federal government announced a €6 billion package with assistance, tax cuts and one-off payments.

The main (and somewhat controversial) payment is the so-called “climate bonus and anti-inflation payment”, better known as Klimabonus in Austria. Residents of the country will receive €500 to help cushion the effects of climbing prices. Minors are entitled to half that amount.

The only criterium is that the recipient must have lived in Austria for at least 181 days in 2022 to be eligible for the payment. It doesn’t matter your nationality or employment status – if you have spent six months legally in 2022 in the country, you will get the money.

READ ALSO: When will Austria make the €500 anti-inflation payment and how do I get it?

Money vs voucher

The main difference between recipients is that some will receive the money automatically in their bank accounts and others will get a mailed voucher.

If your bank data is up to date with Austria’s financial institution FinanzAMT on their FinanzOnline portal, you should receive the payment straight to your account. If not, they will mail you the Klimabonus voucher via a secure letter – meaning you need to be at home to sign for it.

READ ALSO: How could Austria’s new electricity price brake benefit you?

There is also an option to have someone else sign the letter for you via a power of attorney form. You can read more about it here.

Once the voucher arrives and you sign for it, you need to redeem it. After that, it’s possible to use them in hundreds of locations, including supermarkets, bookshops and bookshops to thousands of stores.

READ ALSO: EXPLAINED: How Austria’s new finance measures could benefit you

You can check the nearest location that will accept your vouchers here.

Additionally, you can trade your vouchers (they come as ten €50 vouchers) for cash on the official Bank99, which is the bank owned by the Austrian Post and that can be found in hundreds of the Postal Service’s branches.

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READER QUESTIONS

READER QUESTION: When should I turn on my heating in Austria this year?

The Austrian winter is long and cold but with energy bills skyrocketing, some readers are wondering if they should wait to turn on the heating.

READER QUESTION: When should I turn on my heating in Austria this year?

As cold weather starts rolling in across Austria, thoughts are turning to cosy evenings at home. 

But with expensive winter energy bills on the horizon, some readers are wondering if they should delay turning on the heating this year.

Here’s what you need to know about the rules in Austria.

READ MORE: EXPLAINED: How to keep energy bills down in Austria

What is the current situation with energy prices?

For several months, the cost of energy has been rising and is a key driver of the high inflation rate in Austria.

As a result, state-run energy companies EVN and Wien Energie have already announced price rises for this autumn. And in August, Wien Energie had to secure a loan from the Austrian federal government to secure future energy contracts amid market volatility.

The government has also stepped in to offer support to consumers in the form of an “electricity price brake”.

From December 1st until June 30th 2024, the price of electricity in Austria will be subsidised up to a consumption of 2,900-kilowatt hours.

Until that limit, it will cost only ten cents per kilowatt hour – the energy price from before the current energy crisis. Above that consumption limit, people will have to pay market prices for what they consume.

Additionally, there is further financial support available from some regional governments. 

A prime example is the City of Vienna, which has put together an extensive package of one-off €200 payments and structural measures to benefit more than one million residents. 

Despite these governmental initiatives though, energy bills in Austria are still expected to be high this winter.

FOR MEMBERS: How could Austria’s new electricity price brake benefit you?

When is the heating season in Austria?

The heating season is the time of the year when homes are heated to protect against the cold – either by radiators, log burners, electric heaters or a combination of heat sources.

In Austria, the season typically runs from October 1st to April 30th, although it is not defined by law.

I’m a renter. What are my options for turning on the heating?

This depends on where you live and what is in your rental contract.

For example, if you live in an Altbau (old building) apartment, the heating will be controlled by a central gas system that is set by the landlord. This means you could be in for high energy bills this winter with no way to change the heating settings yourself.

There are currently around 250,000 apartments in Altbau buildings in Austria, most of them in the capital Vienna, and heated with gas.

Italians will be required to turn their thermostats down one degree this winter to combat Europe's ongoing energy crisis.

Photo by Ina FASSBENDER / AFP.

Justice Minister Alma Zadic (Greens) is currently looking into how a price reduction for gas heating in Altbau buildings could be implemented after the idea was floated by Vice Chancellor Werner Kogler (Greens), broadcaster ORF reported.

However, if you don’t live in an Altbau building and the heating is not controlled by the landlord, it’s likely that your contract will state the minimum temperature for heating during winter. As well as the date when the heating should be turned on. 

If in doubt about your responsibilities for heating a rental property this winter, check your contract or contact your landlord.

READ ALSO: Reader question: Will I benefit from Austria’s electricity price cap for my second home?

I own my home. What should I do?

Homeowners are free to make up their own rules about when and how much they heat their homes. But there are some aspects to consider, mostly due to the ongoing maintenance of a house or apartment.

Heating too little, or turning the heating off completely in some rooms, can lead to the formation of mould, which will present a different set of problems in the future.

What are the recommendations for heating a home in Austria?

During the autumn and winter, experts say heating should be set between 20 and 22 degrees from 6am to 11pm. Overnight (11pm to 6am), it can be reduced to 18 degrees. 

These temperatures have been referenced in court decisions on disputes between landlords and tenants, as explained by Net 4 Energy.

However, even outside of the “official” heating season in Austria, the heating system in a rental property must still work and the landlord is responsible for maintaining it.

Can I just not heat my property at all?

If you rent and are considering not turning your radiators on at all this winter, you may end up having to pay for damage, such as frozen pipes or mould. 

This also applies if you plan to be away from your Austrian home for long periods of time – either to work remotely or for a business trip. 

Another point to consider is that it can be very bad for your health to be in a home where you feel too cold. So think about how to make sure you (and your family or housemates if you live with people) will stay warm this winter before turning off the heating.

Consumers should, however, keep an eye on the electricity and gas prices of their suppliers and ask the property owner whether the entire heating system is optimally adjusted.

FOR MEMBERS: 7 ways to talk about money in German

How can I save on heating costs?

The Austrian Federal Government recently launched the “Mission 11” initiative, which is a campaign to help the country’s residents reduce energy consumption by eleven percent. The aim is to introduce “small changes in our behaviour” amid the global energy crisis.

As part of the initiative, the government announced several tips to keep houses warmer, save energy and improve efficiency.

Most notably, the advice includes lowering the heating temperature by two degrees over the entire period. This should reduce heating bills by 12 percent.

​​The government also suggested people keep their radiators uncovered to help the spread of warm air, use sealing tapes against leaky windows, air out rooms three times a day (instead of keeping windows slightly open) and close doors to unheated rooms. 

Additionally, programmable thermostats should be used to keep heating on only when people are at home. 

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