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MONEY

Reader question: What should I do if I haven’t received Austrian government’s €500 payment?

People in Austria have faced a rising cost of living but should now be getting a €500 payment from the government. What if yours hasn't arrived yet?

Reader question: What should I do if I haven't received Austrian government's €500 payment?
The Austrian government letter claiming "Your climate bonus is coming!": but when? (Photo: Amanda Previdelli / The Local)

Austria is facing increasing inflation, brought mainly by the rising energy and fuel costs, and people have also felt it as even essential goods such as food have become more expensive.

The federal government announced several measures to try and cushion or contain the rising prices, from bonus payments to a cap on electricity prices, as The Local reported. One of the most significant measures for the population is the one-off €500 payment known as the “climate and anti-inflation bonus”, or Klimabonus, for short.

Every single person who has legally lived in Austria for at least 183 days in the year is entitled to it – people under 18 years old qualify for a €250 payment.

READ ALSO: When will Austria make the €500 anti-inflation payment and how do I get it?

The government has said that payments would be paid “from the beginning of September”. Still, two weeks into the month, many people still haven’t gotten it.

What should I do if I haven’t received it yet?

The short answer is: wait a while. Payments were meant to start from the beginning of the month, but that doesn’t mean everyone would receive them on September 1st.

In fact, hundreds of thousands will have to wait until the end of the first week of October, public broadcaster ORF reported.

According to the Linz IT company Programmierfabrik, which programmed the database behind the system, the payments are ongoing. Managing director Wilfried Seyruck said: “We have been making 300,000 transfers every day since September 5th.

READ ALSO: How could Austria’s new electricity price brake benefit you?

“Therefore, it will take us 25 days until all 7.4 million claimants have received the transfer. We should be finished by the end of the first week of October.”

So, if you are getting your payment through a wire transfer to your bank account, it might take a bit longer. However, it might take even longer if you don’t have your updated information with Austria’s FinanzOnline authorities.

As the government stated when they announced the bonus, those who don’t have their bank accounts up to date will receive a voucher instead. There are about 1.2 million people in Austria in that situation.

READ ALSO: ‘I feel ripped off’: What it’s really like living in Austria right now

In these cases, it can take until the end of October to arrive by secure mail – and then people will have to trade the voucher for cash.

What if my partner has received it and I haven’t?

The payment is individual regardless of whether you and your partner or other family members share a bank account. This means that you, your partner, and your child might share a bank account and receive the payments on different dates.

Even if someone you know has received it already on the same bank account you are supposed to receive yours, you might still get it in early October.

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For members

ENERGY

Vienna Energy Bonus: How to get a €200 payout

The City of Vienna is sending out bonuses of €200 to households to help cushion the effects of rising energy costs. Here's what you need to know.

Vienna Energy Bonus: How to get a €200 payout

The City of Vienna announced on Monday, November 28th, more government assistance to cushion rising costs for residents. 

Viennese households will receive €200 in a new “energy bonus’, according to statements given by the City Councillor for Finance Peter Hanke (SPÖ). The administration said the bonus would benefit about two-thirds of all city homes.

Single households with a gross annual income of a maximum €40,000 or multi-person households with an income of up to €100,000 gross per year are entitled to receive the payment. 

READ ALSO: ‘I’m still waiting’: Foreigners in Austria still not been paid Klimabonus handout

The City of Vienna will send, from November 29th to December 13th, an information letter to every address registered as a main residence in the Austrian capital. The letter will contain a password that will need to be used for the online application. 

The bonus should arrive in the account specified in the application within a few days and the payment will be made automatically, Hanke said.

Online applications can start from December 5th and can be sent until March. You can check more information HERE.

The administration provides an online tool to help people calculate whether or not they are eligible. However, the city will check all applications afterwards, and if people who earn too much apply, they will have to pay back the bonus. 

READ ALSO: How expensive are gas and electricity in Austria right now?

Around €130 million is being spent on the subsidy, Hanke said.

Other subsidies and government assistance

Vienna has had other support for citizens, including transfers of €200 to help people of lower incomes cope with rising costs. 

The Austrian federal government has also announced several measures, from the €500 Klimabonus payment which went to every resident in the country to an energy price cap, as reported by The Local. 

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