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MOVING TO AUSTRIA

‘Bring everything you have’: Key tips for dealing with Vienna’s immigration office MA 35

International residents of Vienna need the city's infamous MA 35, an immigration office known for delays and mistakes. However, there are some tips to make your visit more productive (and they don't necessarily involve moving away).

vienna pedestrian street 1st district and tourism center
Vienna attracts many immigrants with its high quality of live, but it's not seen as a friendly city.(Photo by Anton on Unsplash)

Austria is a country with a large proportion of immigrants and foreigners in its population. In fact, it continues to grow despite low birth rates because of the people moving to the Alpine country. In Vienna, the situation is even more pronounced, as the city has the highest share of international residents in the country.

Figures from the City of Vienna show that at the beginning of 2021, there were 805,039 foreigners living in the capital, which is almost 42 percent of the city’s population.

The office for immigration and citizenship in Vienna, known just as MA 35, is, for many immigrants, their first encounter with Austrian bureaucracy. Sooner or later, every foreigner living in the capital will pay a visit to the infamous MA35.

READ ALSO: ‘Insensitive and inefficient’: Your verdict on Vienna’s immigration office MA 35

The office has received plenty of criticism for long delays, mistakes and even mistreatment of those seeking services. Most recently, the long waiting times for citizenship applications have caused a stir, as The Local reported.

The Local readers have also shared their experiences, with a majority saying it was either “very poor” or “poor” and citing stories of delays, mistakes and rudeness. One respondent from Croatia had only one tip: “Move to another country”.

For them, the experience had been “terrible, delayed, without enough information”.

However, other readers have also shared their advice on how to have a better (or at least not so bad) experience with the MA 35. For example, one reader who chose to be anonymous said people should “keep your answers short and precise, so you don’t give the more reasons to doubt you”.

“Document everything and try and anticipate their needs, so you don’t go back and forth”, they added.

Another reader from Slovakia had short but valuable advice: “Come super early, plus you need small change for the copy machine.”

READ ALSO: Why is cash so important to Austrians?

Get prepared in advance

Julio C. Rimada Herrara, a Cuban who has lived in Vienna for three years, also has straightforward and useful advice: “Read in detail all the instructions and look for advice if needed”.

For many readers, the main thing was to get prepared in advance. Amra Brkic, from Bosnia, said: “prepare all documents and read all that is needed from documents”.

Another person, from Brazil, agreed: “Get all your documents filled and ready beforehand.”

They added there were still people filling out forms outside “even though you can print those from the web”. So, it’s good to know what you may need and sort it out before heading to the office.

Olga M., from Russia, believes there is no such thing as being overly prepared. She said: “Bring all the possible documents you have with you, even if nobody asked for them in advance”.

German is key

If there is one piece of advice that was repeated over and over by respondents of our survey, that was: to speak German. If only a little, to have a polite introduction, but better if fluently. And, if you are just not there yet, bring someone with you who does speak the language.

READ ALSO: EXPLAINED: How to get free vouchers to learn German in Vienna

Vineet Deshpande, from India, said: “If you don’t speak German, take someone who speaks German with you for the appointment.”.

Marta, from Poland, was more direct: “Learn German. No, it is not a joke.”

The Austrian capital Vienna is home to a large number of immigrants. (Photo by Dan V on Unsplash)

Aida, from Bosnia and Herzegovina, said: “If language skills are not yet on a conversation level, bring someone who can help you translate”. She also mentioned that it could be beneficial to hear other people’s experiences over social media and prepare in advance by talking to people going through similar situations.

However, Brenda Osorio disagrees: “Every case is different, don’t listen to the people who advise you”.

“If you have a question and they don’t reply to you, go directly to ask. It is also our responsibility as immigrants to have our documents organised and to inform ourselves”, Brenda, who is Mexican, added.

Get professional assistance

For many people, the best idea is to hire a professional attorney specialising in migration law. That way, you ensure things are done on time and all documents comply with Austrian rules.

“A professional lawyer will advise the applicants on preparing a completed document for the MA35. By having completed documents, you will ease the job of the offices and so you will get your permit or citizenship easily,” said Kim Koay, who came from Malaysia and has lived in Vienna for around ten years.

“They will look through your document and, if everything is okay, approve their permit on the same day. I have experienced this myself”, she said.

READ ALSO: Visas to qualifications: How foreign residents in Europe can get help with paperwork problems

A reader from the United States who recently moved to Austria said: “Sadly, we only had a response when we worked with a relocation agent. If you can afford one, save yourself time and heartache by working with a reputable company.”

Jack French, from the UK, said: “Engage a lawyer – it is worth the cost to avoid totally endless delays and unreasonable demands.”

Time and persistance

Many readers also acknowledged that the office simply needs more time, especially since the Austrian capital has so many immigrants (and continues to receive more each day).

“Apply well before the expiry of your cards and keep asking them about the status of your application on a regular basis”, said one reader who stated they were from Asia.

austria passport

Those looking to apply for the Austrian citizenship also need to go to the MA 35 (© Amanda Previdelli / The Local)

When it comes to the appointment, Maddi Latimer, from Canada, had some advice that could help you avoid long lines and wasted time outside of the office: “make your appointment early in the morning in order not to get caught waiting due to backed up appointments”.

Stefan de Paula, who has lived in Austria for seven years but moved from Brazil, had a bleak but honest tip: “Get used to the lack of motivation of those people. It’s nothing personal with you; they just can’t do better.”

READ MORE: What measures against foreigners is Austria’s far-right trying to take?

Still, keep being persistent. Nicole, from the United States, said: “Call and email regularly – as much as you can and in German.”

For a reader in Serbia, kindness was the best tip: “learn at least to say hello, thank you and similar in German.

“Treat employees in MA kindly and try to explain why this procedure is really important for you (you don’t want to be separated from your partner as you just got married, an employer is really needing you to start soon…).”

If nothing else works, though, don’t forget that Austria is still a country that puts great value on titles. Pallavi Chatterjee, from India, experienced this first hand: “Pro-tip: share your academic degrees after your name on your email signature. I hate to admit it, but my two postgraduate degree titles after my name kinda helped.”

And remember, it’s not uncommon for them to make mistakes.

So, the advice from Michael Crean, who comes from Ireland, is also essential: “Do not simply accept the information or demands they give you. Check out other sources and get professional advice”.

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IMMIGRATION

What is Vienna’s MA 35 doing to offer better service for immigrants in Austria?

The city of Vienna now has several new appointment slots for a 'first information meeting' for those wanting to apply for Austrian citizenship. Here's what you need to know.

What is Vienna's MA 35 doing to offer better service for immigrants in Austria?

The office for immigration and citizenship in Vienna, MA 35, is known for long waiting periods, delays and even mistakes being made in applications. It has recently received renewed criticisms as new appointments for Austrian citizenship were not open until mid-2023.

Things got even worse, and applicants now have to wait until October 2023 to get the first appointment. Only after this meeting will they receive another date (sometimes also a year later) to submit the documents asked. 

READ ALSO: ‘Insensitive and inefficient’: Your verdict on Vienna’s immigration office MA 35

Green politician Aygül Berivan Aslan said the reform of MA 35 had “failed”. She said she welcomed the SPÖ’s push towards simplifying access to citizenship but felt that “theory and practice do not match”. Speaking in the Viennese parliament, she introduced a motion for a six-month evaluation of the office.

Aslan also proposed that in the case of delays of more than six months, citizenship costs should be waived for applicants. 

Stadt Wien service screenshot

How bad is the situation?

Not only do people have to wait months for a first talk and then months to submit documents, but once their part is done, the wait is not over. There are currently 3,800 procedures pending for more than half a year in the MA 35, Deputy Mayor and City Councillor for Integration Christoph Wiederkehr (NEOS) said.

He justified delays saying that the number of applications had risen by around 30 percent his year in Vienna – only last month, there were 600 appointments booked. 

“The sharp increase can be explained by the eligibility of refugees from 2015 to apply for citizenship as well as by uncertainties caused by the war in Ukraine”, he said.

READ ALSO: ‘Bring everything you have’: Key tips for dealing with Vienna’s immigration office MA 35

He added that the goal would need to be “simplifying the procedures nationwide”. However, Wiederkehr also said there were reforms still being implemented in the MA 35.

Wiederkehr said: “On the part of the city, there are ongoing staff increases at MA 35. The training of the employees is so complex that it takes about a year.” 

“In addition to the increase in staff, there was an analysis to optimise some work processes, as well as intensive training. Digitalisation is also being accelerated”, he added.

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