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EXPLAINED: How to claim your €200 voucher for electronics repair in Austria

The first phase for the nationwide repair bonus scheme has started, and shops can already sign up to be a part of the program

A wide range of electronic devices can be repaired with Austria's 200 euro bonus. Photo: Kenny Leys on Unsplash
A wide range of electronic devices can be repaired with Austria's 200 euro bonus. Photo: Kenny Leys on Unsplash

Austrian residents will be able to use a voucher to cover up to €200 of costs of the repair of electrical and electronic equipment with a participating company.

This week, the Climate Protection Ministry program started receiving applications from repair companies that want to be partners of the initiative. They can sign up at the www.reparaturbonus.at website, where Austrian residents will soon be able to download the vouchers. 

The federal funding campaign uses €60m in resources from the first tranche of a European Union financing program to promote a more sustainable use of resources, according to the Ministry. A total of €130m is available until 2026.

Private individuals residing in Austria will be able to go on the website, apply for the bonus and receive a voucher to partially cover the costs of the repair of several electronic devices and household appliances.

The bonus will cover up to 50 percent of the gross costs, to a maximum of € 200 per receipt. The private individuals will have to pay the difference through an invoice and partner businesses can receive a refund for the remaining amount. 

READ MORE: Repair bonus: How to get money back when electrical items break in Austria

When can I get the voucher as a customer?

Customers will be able to apply for the vouchers, which will contain unique QR codes and numerical codes,  from April, according to Kurier.

The first stage is already in place, with companies now applying to be partners in the scheme. 

What does the voucher cover?

Funding is provided for the repair (or cost estimate for repair) of almost all electrical and electronic equipment usually used in private households. This includes coffee machines, kettles, washing machines, hair dryers, TVs, smartphones, notebooks, e-bikes, cleaners and more. 

The devices must be privately owned by the applicants and cannot be borrowed or rented. 

The bonus also covers repairs to non-electronic components of equipment, such as a defective wheel of a vacuum cleaner, for example. The list of devices that are not covered is short, and includes weapons, for example. 

Cost of living: 45 ways to save money in Austria

How long do I have to redeem the voucher?

After you apply for the voucher online, it has to be redeemed (digitally or in a printed version) within three weeks. After that period, the voucher expires and you need to apply for a new one. 

The program itself lasts until the end of 2026, or until all funds have been used.

Can I get more than one voucher?

Yes, but not at the same time. You can request one voucher per device at the website. As soon as the voucher has been redeemed (or expired), customers can apply for another bonus to use with another electrical or electronic device. 

There is no limit on the number of redeemed vouchers by person or household, so you could have several pieces of equipment repaired consecutively. The bonus can be applied for as long as budget funds are available. 

How do I know the voucher has been redeemed?

The value of the repair bonus has to show up in the invoice as a deduction amount. So once you pay the difference between the invoice (including VAT) and the bonus, the voucher has been redeemed.

UPDATED: How to save money on fuel costs in Austria

Wait, wasn’t there something like this already in place?

Kind of. It is currently offered in a few of Austria’s regions, but not all. 

Repair bonus schemes are currently active in Salzburg, Carinthia, Vienna and the City of Graz. They have previously also been offered in the rest of the Styria region as well as Upper Austria and Lower Austria, but those regions have now stopped the bonuses.

All these schemes allow consumers to receive 50 percent of the costs of repairs up to a maximum of € 100, although you generally have to pay the full amount upfront and apply for reimbursement.

The regional schemes will be replaced by the federal one once it’s fully up and running. 

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LIVING IN AUSTRIA

How to dispose of unwanted furniture or whitegoods in Vienna legally

Got an unwanted mattress, fridge, or sofa? Here’s how you can legally get it off your hands in Vienna.

How to dispose of unwanted furniture or whitegoods in Vienna legally

If you find yourself with a large piece of furniture or big household appliance that has seen its prime and is not bound to the trashcan, then you might be wondering where to dispose of them – legally, that is.

Even if it is not uncommon to see furniture or appliances next to the big trashcans often placed near households and apartment complexes, it is illegal to leave them there.

Different cities have different methods – some will even pick up trash at specific times and places. To know how your city deals with bulky waste (Sperrmüll), you can google “Sperrmüll + the name of your city”.

READ ALSO: Why does Vienna’s waste department have a helicopter and a military plane?

Vienna has several waste collection points where you can leave bulky waste, electrical appliances, hazardous waste (in household quantities) and other old goods for no charge.

The use of the Wiener Mistplätze is subject to certain quantity limits and requirements, but they are to avoid industrial use. Therefore, most households will have no problem with the limitations.

Here you can find several collection points in Vienna.

It is worth pointing out that delivery to those sites can only be made by cars with Viennese license plates, on foot or by bicycle. Furthermore, no trailers or company cars are allowed to leave trash at these collection points.

What can you bring to the collection centres?

This is the place to bring large sheets of plastic foil, bulky or large metal parts and electrical appliances, for example.

Additionally, you can bring small amounts of bulky waste, wood, styrofoam, large cardboard boxes, green waste and used tires to any waste collection centres.

Depending on what you are disposing of, you might need to go to the Rinter centre, one of the larger ones.

READ ALSO: Hasta la mista, baby? How to vote for your favourite Vienna trash can joke

The centres also have a separate division where it is possible to donate old items still in good condition, the so-called 48er-Tandler-Box.

Tableware, small furniture, electrical appliances, clothes, toys and other items can be reused and bought at a low price at the 48er-Tandler reuse shop.

Most centres are open only from Monday to Friday during business hours, but others are also available on Saturdays.

What to do if I don’t have a car?

If you don’t need a car but still need to dispose of a large appliance, the Viennese solution varies.

Some will take public transport with a couple of friends trying to help them carry an old sofa via the u-bahn, although that can get a little tough at peak hour. 

Alternatively, you can borrow or rent a vehicle to try and save costs.

READ ALSO: The downsides of Vienna you should be aware of before moving there

But Vienna City also has a service that will pick up the trash for a low fee – even if it is located in the attic, a basement or a courtyard.

It’s the Entrümpelungsdienst und Sperrmüllabfuhr der MA 48. You can also ask for the “dump service” when the city of Vienna brings a trough (the smallest can fit 12 cubic meters).

Once you fill it up, they will remove it and take it to the appropriate place.

Costs will depend on the amount of trash, the size of the appliance, and where in the household it is located.

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