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Nine mistakes everyone makes when they first move to Austria

Moving to a new country is often a crash-course in learning a new culture - with a few embarrassments along the way.

Nine mistakes everyone makes when they first move to Austria
Naked saunas are the norm in Austria. Photo/AFP

It’s no different in Austria with cultural differences ranging from supermarket opening times to expectations of service in cafes and attitudes to small talk.

Here are nine mistakes that everyone makes when they first move to Austria.

Expecting polite service in cafes and restaurants

It’s well-known in Austria that waiters and waitresses can be grumpy, but newcomers to the country are usually oblivious to this fact. 

In Austria, it’s not unusual for waiters to act like they’re doing you a favour by serving you, and staff regularly appear stressed and overworked – even when it’s not busy.

Thankfully, it’s all part of the charm and it’s usually not personal, but don’t expect American or Canadian-style friendly service in Austria. 

Vienna’s cafes are amazing – but you’re unlikely to get US-style service with a smile. AFP PHOTO/JOE KLAMAR (Photo by JOE KLAMAR / AFP)

Crossing the road when the light is red

For people from the UK, if there are no cars coming but the light is still red at a zebra crossing (Schutzweg) or junction, it’s generally accepted that it’s okay to cross the road.

In fact, most people probably wouldn’t think twice about it and some will even boldly walk out into traffic.

But in Austria, people wait until the light has turned green – even if it means waiting on the side of the road without any cars going past.

Why? Because there are fines for jaywalking in Austria, so watch out.

READ MORE: How can I apply for dual citizenship in Austria?

Saying “Ich bin heiss” on a hot, summer day

Any English-speaker that has said “Ich bin heiss” (“I am hot”) during hot weather in Austria has probably been ridiculed by German-speaking friends.

This is because the literal translation from English to German doesn’t work.

How to speak Austrian: These are the major differences between Austrian and High German

In this context, “heiss” in German means “hot” in a sexy way, so anyone that says that is proclaiming themselves to be sexy.

Instead, when overheating during an Austrian heat wave, say “Mir ist heiss” – it will stop the locals from laughing at you.

Forgetting that supermarkets close on a Sunday

Sunday is a day of rest in Austria, which means most businesses are closed, with the exception of essential services like petrol stations and hospitality.

So, if you forget to stock up on food and drink essentials on Saturday, then don’t expect to wander down to the supermarket on Sunday morning. They will all be closed.

The same applies on public holidays, and it has long been a complaint of international residents in Austria that Sundays and public holidays are boring.

But there are plenty of other things to do, like having a long brunch in a cafe or exploring nature in Austria’s more rural areas.

Trying to pay with card everywhere

Cash is king in Austria – and it’s unlikely to change any time soon.

Although the pandemic has tipped the scales slightly towards an increase in card payment, cash is still the payment of choice for many Austrians and businesses.

You might even get a grumpy roll of the eyes when trying to pay with cash in some places.

Cash or card – what will you choose? Sometimes, the choice is made for you. Photo: JEAN-SEBASTIEN EVRARD / AFP

This attitude towards cash is reflected in the saying “Nur Bares ist Wahres” (only cash is true), with a pre-pandemic study showing that 83 per cent of Austrians preferred paying with cash.

There are three reasons for this – freedom, anonymity and control. 

READ MORE: Why is cash so important to Austrians?

Austrians like to have the freedom of not relying on a bank, the anonymity to spend money on whatever they like and control over spending.

For international residents from card-favouring countries like the UK, Ireland and most of Scandinavia, the best way to deal with this is to just get used to carrying cash.

After all, if you can’t beat them, join them.

READ MORE: What foreigners need to know about Austria’s work culture

Using the informal “du” in a formal situation

In English, the language isn’t divided between formal and informal, but German is.

For example, when speaking to a police officer or doctor, the word “you” (du) is the same as when speaking to a personal friend or a child. 

But in German, people in positions of authority will expect the formal “you” (sie) to be used when being addressed.

It’s common for people learning German to forget this and, while it can be embarrassing and potentially insulting to the other person, it’s a learning curve that everyone has to go through.

Attempting small talk with strangers

For British people, small talk about the weather is a guaranteed conversation starter – no matter how cliche that might be.

In Austria however, small talk is not as common and people generally prefer to have meaningful conversations about topics they are interested in.

Austrians can also be more reserved around people they are not familiar with and shy away from asking personal questions until they know them better.

So, if you try making small talk at a bus stop and it falls flat, don’t take it personally. It’s just not the done thing in Austria.

Arriving late and thinking it’s okay

In the German-speaking world, punctuality is highly rated and lateness is seen as being rude.

In fact, if you think you are going to be late it’s recommended to call or text to let the person know in advance.

Whereas turning up late without warning is seen as bad manners and won’t win you any brownie points.

Being shocked by naked people in the sauna

Austria has long, cold winters, so spending time in the sauna is a big part of the culture. Especially in the mountains.

But a word of warning – Austrians like their sauna naked.

This can come as a shock to people from other parts of the world where wearing a bikini or board shorts is a sauna uniform of choice and going naked in public is only for naturalists.

You’ll get used to naked saunas in no time. Photo: TORSTEN SILZ / AFP

Whereas, in Austria, it’s completely normal to be surrounded by naked people in a sauna and the absence of clothes is even expected.

So, if you’re the only one wearing a swimsuit or acting embarrassed then expect some funny looks.

READ MORE: The 10 biggest culture shocks experienced by foreigners in Austria

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‘Bad-tempered locals’: Vienna ranked the world’s ‘unfriendliest city’

Foreigners in Vienna say the city offers excellent health and transport benefits but has an exceptionally unfriendly population.

'Bad-tempered locals': Vienna ranked the world's 'unfriendliest city'

The Spanish port city of Valencia is the most popular city among international employees this year, followed by Dubai and Mexico City, according to the “Expat City Ranking 2022” by Internations, a network for people who live and work abroad.

The ranking is based on the annual Expat Insider study, in which almost 12,000 employees worldwide participated this year. The report offers insights into the quality of life, settling in, working, personal finances and the “Expat Basics” index, which covers digital infrastructure, administrative matters, housing and language.

Vienna ranks 27th out of 50 cities in this year’s ranking. Although it scores very well in terms of quality of life, many expats find it difficult to settle in and make friends in the Austrian capital.

READ ALSO: REVEALED: The best and worst districts to live in Vienna (as voted for by you)

Vienna ranks last in the Ease of Settling In Index and also in the Local Friendliness Subcategory. 

Nearly half the respondents in the city (46 percent) say that people are unfriendly towards foreign residents (vs 18 percent globally), and 43 percent rate the general friendliness of the population negatively (vs 17 percent globally). 

An Australian immigrant told Internations they were unhappy with the seemingly “bad tempered locals”, while a survey respondent from the UK said they struggled to get along with the “conservative Austrians” in Vienna.

Unsurprisingly, more than half of the expats in Vienna (54 percent) find it challenging to make friends with the locals (vs 37 percent globally). Moreover, around one-third (32 percent) are unhappy with their social life (vs 26 percent globally), and 27 percent do not have a personal support system in Vienna (vs 24 percent globally). 

“I really dislike the grumpiness and the unfriendliness,” said an immigrant from Sweden.

READ ALSO: The downsides of Vienna you should be aware of before moving there

In the Quality of Life Index, Vienna snagged first place last year, but it reached only seventh place this year. In terms of administrative matters such as getting a visa for residence, Vienna is only 38th, and the federal capital also scores poorly for cashless payment options (42nd).

Where does Vienna shine?

The Austrian city ranked particularly well in categories including Travel and Transit (first place) and Health and Well-being (second place). International employees rated the availability, cost and quality of medical care as particularly good.

“I like how much you can do here and how easy it is to get around by public transport,” said an expat from the US. 

In addition, Vienna is not particularly expensive and ranks ninth worldwide in the personal finance index. 

READ ALSO: Five unwritten rules that explain how Austria works

Vienna ranks 26th out of 50 cities in the Working Abroad Index. Sixty-eight percent of expats rate their job as secure, and two-thirds rate their work-life balance positively – compared to 59 percent and 62 percent globally. However, 23 percent of respondents are dissatisfied with their career opportunities, and a third feel that the corporate culture in Vienna lacks creativity and unconventional thinking.

In the “Expat Basics” index, international employees consider housing in Vienna particularly affordable (9th). In addition, eight out of ten find it easy to open a local bank account (vs 64 percent worldwide).