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VIENNA

Wiener Linien data leak affects 20,000 customers

Personal data belonging to around 20,000 customers of the Vienna public transport company Wiener Linien has been stolen and published online.

Wiener Linien data leak affects 20,000 customers
Photo: Kurier

The Wiener Linien said the data, which included personal information such as names, addresses and email addresses but not payment data, was stolen by a former employee of its online ticket shop, which is run by a company based in Hamburg.

Wiener Linien spokesman Dominik Gries said that it is likely that only customers who created an online account before 2010 are affected. Around 600,000 people are now registered on the Wiener Linien’s ticket site. All customers have been notified of the data theft by email, even if they are not personally affected.

The Wiener Linien has said it is unlikely that affected customers will be compensated as it will be hard to prove that they have suffered any financial damage from the theft.

However, lawyer and IT specialist Markus Dörfler said that details such as names, addresses and email addresses could be used by identity thieves to order things online, and then not pay for them.

Gries said that the Wiener Linien does not know why the former employee accessed and then published the data and that everything possible is being done to try and delete it from the web.

Concerned customers can contact the Wiener Linien by e-mail: [email protected] or by phone: 7909 100.

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LIVING IN AUSTRIA

‘Bad-tempered locals’: Vienna ranked the world’s ‘unfriendliest city’

Foreigners in Vienna say the city offers excellent health and transport benefits but has an exceptionally unfriendly population.

'Bad-tempered locals': Vienna ranked the world's 'unfriendliest city'

The Spanish port city of Valencia is the most popular city among international employees this year, followed by Dubai and Mexico City, according to the “Expat City Ranking 2022” by Internations, a network for people who live and work abroad.

The ranking is based on the annual Expat Insider study, in which almost 12,000 employees worldwide participated this year. The report offers insights into the quality of life, settling in, working, personal finances and the “Expat Basics” index, which covers digital infrastructure, administrative matters, housing and language.

Vienna ranks 27th out of 50 cities in this year’s ranking. Although it scores very well in terms of quality of life, many expats find it difficult to settle in and make friends in the Austrian capital.

READ ALSO: REVEALED: The best and worst districts to live in Vienna (as voted for by you)

Vienna ranks last in the Ease of Settling In Index and also in the Local Friendliness Subcategory. 

Nearly half the respondents in the city (46 percent) say that people are unfriendly towards foreign residents (vs 18 percent globally), and 43 percent rate the general friendliness of the population negatively (vs 17 percent globally). 

An Australian immigrant told Internations they were unhappy with the seemingly “bad tempered locals”, while a survey respondent from the UK said they struggled to get along with the “conservative Austrians” in Vienna.

Unsurprisingly, more than half of the expats in Vienna (54 percent) find it challenging to make friends with the locals (vs 37 percent globally). Moreover, around one-third (32 percent) are unhappy with their social life (vs 26 percent globally), and 27 percent do not have a personal support system in Vienna (vs 24 percent globally). 

“I really dislike the grumpiness and the unfriendliness,” said an immigrant from Sweden.

READ ALSO: The downsides of Vienna you should be aware of before moving there

In the Quality of Life Index, Vienna snagged first place last year, but it reached only seventh place this year. In terms of administrative matters such as getting a visa for residence, Vienna is only 38th, and the federal capital also scores poorly for cashless payment options (42nd).

Where does Vienna shine?

The Austrian city ranked particularly well in categories including Travel and Transit (first place) and Health and Well-being (second place). International employees rated the availability, cost and quality of medical care as particularly good.

“I like how much you can do here and how easy it is to get around by public transport,” said an expat from the US. 

In addition, Vienna is not particularly expensive and ranks ninth worldwide in the personal finance index. 

READ ALSO: Five unwritten rules that explain how Austria works

Vienna ranks 26th out of 50 cities in the Working Abroad Index. Sixty-eight percent of expats rate their job as secure, and two-thirds rate their work-life balance positively – compared to 59 percent and 62 percent globally. However, 23 percent of respondents are dissatisfied with their career opportunities, and a third feel that the corporate culture in Vienna lacks creativity and unconventional thinking.

In the “Expat Basics” index, international employees consider housing in Vienna particularly affordable (9th). In addition, eight out of ten find it easy to open a local bank account (vs 64 percent worldwide).

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