• Austria's news in English
 
app_header_v3

Uber users complain of new year price surge

The Local · 5 Jan 2016, 10:30

Published: 05 Jan 2016 10:30 GMT+01:00

Above normal rates were charged on New Year’s Eve and early on New Year’s Day - with some bills up to eight times higher than the normal fare. One customer complained that they had to hand over €166 for a 30 minute trip through Vienna’s city centre.

Uber’s pricing policy has been slammed by the Vienna Chamber of Commerce. “We knew this would happen. One company is bringing the entire industry into disrepute because it wants to make a quick buck and believes it can flout the rules that are there to protect customers,” said Davor Sertic, chairman of the transport and traffic section of the Chamber of Commerce.

Uber has defended itself against the accusations, saying that all its customers were informed in an email on December 30th that fares on New Year’s Eve would be higher than usual at peak times.

It said that this information was also clearly available on the Uber app, and before customers booked their taxi they were asked to confirm that they were aware of the surcharge. “Once the demand subsided, the prices became lower. We feel that we gave our users sufficient information about the surge pricing,” a company spokesman said.

Some angry passengers have been talking about bringing a class action suit against Uber - but this could prove fruitless as Uber did warn passengers that journeys would cost more. Some passengers have said they are not able to remember if the app did notify them of the surcharge prior to the trip - but they may have been drunk or very tired.

Story continues below…

To avoid a price surcharge at busy times the Vienna Chamber of Commerce recommends only using licensed Vienna city taxis, which have to comply with rules on regulated tariffs. They can be identified by the ‘TX’ on their number plates.

Uber users in the US, Canada and Australia have also complained about the New Year's Eve price surge.

For more news from Austria, join us on Facebook and Twitter.

Your comments about this article

Today's headlines
Tenants in Vienna may be overpaying rent by €8 million
Wohnservice Wien

Tenants in Vienna are paying around €8 million too much for their homes, according to an organisation that monitors rent in the city.

Fireman dies in Austria on flooding call out
Photo: ORF screengrab

A fireman has died in Austria while out on an emergency call battling the fallout from severe storms in the Tyrol region over the weekend.

Batman takes on 'corrupt bureaucrats' in Austrian town
Michielverbeek/Wikimedia/Facebook

Residents of a small Austrian town get their own local superhero after 'Batman' announces his arrival to mayor.

Freedom Party claims election fraud rife
Heinz-Christian Strache. Photo: FPÖ

Austria's far-right is probing "countless" cases of fraud in last week's presidential election that saw its candidate lose by a narrow margin, the party chief was quoted as saying on Sunday.

Neo-Nazi arrested after asylum-seeker threats
Photo: BMI, Gregor Wenda

Austrian police commandos have arrested a suspected neo-Nazi who allegedly threatened to massacre asylum-seekers, recovering several weapons and ammunition at his home, police said Sunday.

Storms batter Upper and Lower Austria overnight
Photo: Fire brigade Bad Ischl

Violent storms in parts of Austria on Saturday night caused travel disruptions, flooding and several fires lit by lightning strikes, according to fire and rescue teams in Upper and Lower Austria.

Fresh attempt to seize Hitler's birth house
Austria's government submitted Friday a law to seize the house where Hitler was born, in a bid to stop the building becoming a neo-Nazi shrine.

Austria's government submitted Friday a law to seize the house where Hitler was born, in a bid to stop the building becoming a neo-Nazi shrine.

Murder-suicide in Braunau am Inn, birthplace of Hitler
Photo: Stadtamt Braunau am Inn

A small Upper Austrian town best known for being the birthplace of Adolf Hitler has apparently witnessed a murder-suicide on Friday afternoon.

Young Austrian millionaire dies after falling from window
Monaco, where the incident happened. Photo: Tobi 87/Wikimedia

The mysterious death of a 43-year-old Austrian millionaire is being investigated by authorities after he fell from a window of his luxury home in Monaco.

Weekend promises both hailstones and sunshine
Strandbad Alte Donau. Photo: Stadt Wien

Depending on where you are in Austria this weekend, expect either thunderstorms or 31 degree sunshine.

Sponsored Article
Eat, learn, live: unforgettable holidays in France
Politics
Austria's choice for a new president
Sponsored Article
Why you should attend an international job fair
Politics
Profile on Norbert Hofer, Freedom Party Presidential Candidate
Politics
Austrian politics explained. TL;DR: worry not.
Features
Refugees need practical help
Lifestyle
All you need to know about Austrian Faschingskrapfen
Lifestyle
Why looking good on the ski slopes has never been easier
Lifestyle
Live in Austria? You might develop some of these weird habits
National
How 'Silent Night' rules the carol world
Lifestyle
How a chance meeting on the slopes led to a new business
Lifestyle
What it means to be human
Technology
How a town became a green icon
Lifestyle
Why Austria has the world's best ski resort
Lifestyle
Let them eat cake!
Lifestyle
Top tips for partying like an Austrian
Culture
Five places to learn how to cook Viennese cuisine
Lifestyle
How living in Austria will improve your lifestyle
Lifestyle
Backstage at the World Beard and Moustache Championship
Gallery
Up to 60,000 people welcomed refugees in Vienna
Culture
Can you spot an Austrian?
Lifestyle
Our pick of Vienna's best vegetarian restaurants
Analysis & Opinion
Italy's South Tyrol: where an identity crisis lingers
2,226
jobs available